Select Legal Systems, authors of LAWFUSION – the leading suite of legal practice management software – are well known in the industry for making it easy for law firms to work from home. The results of their December client satisfaction survey confirm this.
As we begin 2021, ten months into a global pandemic, it is probably fair to say that many people running law firms, and those of us supporting law firms with tech, are feeling more than a little jaded and battle-scarred from the events of the last 12 months. However, many firms are much wiser and far better prepared for the New Year ahead, than they were at this time last year. Much of our industry’s resilience comes from having learnt what, and who, can be trusted in terms of their technology set up. The firms in better shape have software that is proven to empower fee earners and support staff to work easily and efficiently from home, during these challenging times.
Head of Marketing for Select, Joanne Hunter said, “We have been supporting law firms with home working for many years, and are recognised as experts in this field. In our recent client satisfaction survey we wanted to know how well our clients felt we had met their needs, and how well we have looked after them, during lockdown so far. We are delighted with the results, and are particularly pleased to be able to report that 93% of respondents scored us positively for the way we have supported them with homeworking.
“LAWFUSION sales doubled between March-December 2020, compared with the same period last year. A number of law firms have come to us as a result of LAWFUSION’S reputation for robust and trouble-free home working.”
Other areas of client satisfaction measured in the survey were:
– Software Support – 92% positive
– Communication – 92% positive
– Account Management – 94% positive
– The flow of new Software Releases – 94% positive
Whilst law firm owners strive to protect their businesses, and contribute to our teetering economy, they need the tools to be able to keep everyone working. For firms planning new software in 2021, it is worth remembering how busy the marketplace is. Many firms are being forced to replace their current software to improve the efficiency of homeworking, making the legal software market busier than ever.
In these challenging times it is sensible to plan about six months ahead of your firm’s preferred ‘go-live’ date. Selecting a new software system is not something that should be rushed. Firms need time to decide and communicate what they want, as well as what they don’t want, from their practice management system. A good supplier will work closely with you during this process to ensure you understand what their software has to offer, and to establish whether it is the right fit for your firm.
Select Legal Systems Limited is an ISO 27001 Security Certified company, and LAWFUSION is available to law firms as a hosted solution for the cloud, or as a traditional on-premise system that can be installed on your own servers. A number of LAWFUSION case studies are available here.
If you would like more information about Select Legal Systems Limited or the LAWFUSION software – please call the team today on 0845 345 3300 to book a demonstration and discuss your software needs. The phone lines are open Monday to Friday 9am to 5.30 pm. Out of hours, please feel free to use the company’s ONLINE ENQUIRY FORM available here, and a member of Team LAWFUSION will get back to you as soon as possible.