Online Legal Case Tracking Software

Secure online client portal

LAWFUSION’S Case Tracker module enables law firms to provide their clients with up-to-date information regarding the progress of a case 24 hours per day, 7 days per week, around the clock. As a matter is progressed details of changes are published to the internet securely for clients and other relevant parties to see.

Image of 5 different people all looking at mobile devices to represent viewing case tracker software in LAWFUSION Legal Software

Key Features

Better Use Of Time

Case Tracker leads to better informed clients and less interruptions for fee earners. Fee earners can set case tracker up to automatically share information securely online about case progress and milestones reached. Clients can view this information at a time that is convenient to them, at any time, wherever they are. It provides lawyers with an extra vehicle for improving communication with their clients whilst enabling better use of limited fee earning time.

More Choice For Clients

Instead of relying on the traditional methods of communications, such as outbound calls from fee earners to update clients and inbound calls from clients looking for progress updates as well as emails, texts and letters, firms using LAWFUSION something extra. With the smart-phone positioned firmly at the hub of today’s society law firms are finding more and more clients are demanding online communication.

A Secure Option

Quite rightly partners and senior management at law firms have to be reassured that any new technology comes with robust security, especially when sensitive information is being shared online. Case Tracker is designed so that only authorised users with the appropriate, unique login details can access information. For increased security all information is encrypted using the SSL (secure socket layer) protocol to ensure privacy and reliability of data shared over the internet.

Client Alerts

Each time a case is updated on line via LAWFUSION with a progress update, milestone information or a request for information your client can be alerted by email or SMS text message, or both. The email alert provides a link to the case and login page as well as the update alert iself.

Workflow & Case Tracker

LAWFUSION can be configured to post key case information to Case Tracker automatically as part of your case management workflow procedure. Case Tracker is available for any area of law. Over the years with LAWFUSION users it has proved to be particularly popular for Conveyancing, Personal Injury and Family work, but we do have firms using it for Licencing work and Immigration work too.

Reports On Take Up

LAWFUSION is known for its comprehensive suite of reports and report writing capabilities across all areas of the system. Case Tracker is no exception. You can generate reports to monitor how and when the Case Tracker is being used by your clients.

Retain Corporate Branding

LAWFUSION’s Case Tracker is white label which means law firms can retain their own branding, e.g. logos, colours, fonts, style etc.

All pages can be set up to reflect your firm’s corporate identity.

Paperless

Client and Fee Earner interaction is entirely paperless via Case Tracker and with the shift toward the paperless law firm this is a key objective for many. Case Tracker brings you one step closer to becoming a paperless law firm.

Firms Have Complete Control

You decide which cases are uploaded to Case Tracker and who can see them. Firms also control how much case information is to be published. You also choose which third parties you are prepared to include such as estate agents, mortgage lenders, opposition solicitors and introducers.

Users of Case Tracker can also:

allow clients and relevant third parties to download and upload documents to Case Tracker
change how the information is presented online through a customisable interface