For LAWFUSION clients requiring out of hours support – information is available here: https://support.selectlegal.co.uk/emergency/?nomenu=1
For LAWFUSION clients wishing to speak to their account manager – please call 01482 567601.
This is a good resource / knowledge base where all users can find a whole host of answers to a wide range of queries.
Please be reminded also that your LAWFUSION manuals and videos are available to you as part of the new LAWFUSION Help System available with release 19.4. Here is a “How To…” video reminding users how to access all of this: New Help System.
For any of these links you will need your support website password to be able to login. If you have forgotten your password though – it is very easy to reset here: reset link.
You will need your support website password to hand to use this, but should you forget it, there is an efficient password reset link here: https://support.selectlegal.co.uk/password.php
Level 1 Support – Business as usual
Level 2 Support – reduced telephone support
please send all urgent/important requests for support by email
Level 3 Support – no telephone support – all support requests to be logged by email
When emailing support requests please state priority 1, 2 or 3 in the subject line field:
For anyone currently considering the many tools available for online meetings – we recommend Microsoft Teams. Contrary to popular belief Microsoft Teams can be downloaded free of charge – here: https://products.office.com/en-gb/microsoft-teams/free
You may also enjoy our blog: For Law Firms – How To Run The Best Online Meetings.
For LAWFUSION Direct clients (our hosted solution on the cloud)
For clients that have LAWFUSION installed on their own servers (inhouse/on-premise)
Private hosted clients have been written to separately.
Useful Coronavirus links for law firms:
Law Society info for members: https://www.lawsociety.org.uk/en/topics/coronavirus/coronavirus-covid-19-information-for-members
Law Society Coronavirus topics: https://www.lawsociety.org.uk/topics/coronavirus
SRA Coronavirus hot topics: https://www.sra.org.uk/home/hot-topics/coronavirus/