Complaints Management Software
Another fully integrated software module for law firms to help them manage client complaints
Getting everything right 100% of the time is something that is absolutely impossible to achieve, despite best efforts. Complaints are an inevitable fact of life for any business. Whether genuine or unfounded, what is important is that complaints are handled and managed effectively. Working as part of a highly regulated industry, means law firms must have a written complaints procedure in place that enables employees to handle complaints promptly, fairly and efficiently – signposting clients to the Legal Ombudsman if they are unhappy with the outcome. The Solicitors Regulation Authority (SRA) provides full details of these requirements in their code of conduct. Users of LAWFUSION have the option to adopt and adapt the existing Complaints Management Workflow module for this purpose, and like all LAWFUSION workflow charts it is cost effective, intuitive and flexible.