Support Services

Select Legal Systems are committed to continually improving customer care and quality of service. We have a very loyal and growing client base because we strive to improve on our high client satisfaction rates each year. We are particularly proud of being rated consistently high in the “ongoing support” and “quality of training” categories of the Law Society Software Solutions Guide. Whether it is offering simple advice on software usage or helping you manage your business, we are ready to offer all the support and advice you need.

Our support is a key element of your LAWFUSION maintenance contract, and we do our utmost to resolve all support calls as soon as possible. We have a permanent in-house support team that can be contacted on dedicated telephone support lines. Our support team's main purpose is to enable LAWFUSION users to get the most from their LAWFUSION software system but they also provide support and assistance on complementary software, networking, hardware issues, etc.

Online Support

Along with the more traditional methods of contacting our support team, such as phone, fax, or e-mail, our clients will be given access to secure online “Online Support”. This exclusive, Web based, client area provides many useful support tools for our clients to use at their own convenience.

• Support Calls - This is a service that allows you to report and track the progress and resolution of any problem that you log with us. This ensures complete transparency of the entire resolution process. You will also be able to view a complete history of your “support calls” to date.
• Searchable Knowledge Base - This provides quick solutions to frequently asked and not so frequently asked questions and has a comprehensive and powerful search facility to quickly locate the information you need.
• Discussion Forum - Hosted by the support team, the support forum provides users with a place to discuss any issue they encounter in the course of using the software and benefit from the active, ongoing involvement of Select Legal Systems experts.
• “Did You Know Flyers” - These handy bi-monthly features provide valuable technical information and insights into featured areas of the LAWFUSION product.
• Remote Support - Our support team can often diagnose and resolve the problem quickly, by using the very latest technology to access your system remotely. If you have reported an issue to the support team you may be given a unique number and will be asked to visit a login page to start the process.
• Latest Manuals - Whatever area of LAWFUSION you use, our manuals cover all areas of our software in intricate detail. All user manuals are in PDF format and can be downloaded and used as a point of reference within your firm.
• RSS Feeds - Select Legal Systems offer the option to subscribe to updates for various areas of the Support system. The subscription can be used with most Web Browsers but also with Mobile Phone/PDA devices, and the Windows Vista/Windows 7 Sidebar.

Online Help

For more “hands-on” staff, we have created comprehensive, context sensitive, help content that is available when you need it while you use the software. We realise that text is more difficult to read online and that users can become frustrated when they cannot quickly find what they are looking for, so we have designed Microsoft™ Windows style help text that is indexed and searchable. Our help text covers all areas of the LAWFUSION system and it is structured in short, self contained topics so that it is scannable and easily absorbed.

Software Upgrades

Your firm does not stand still and neither does LAWFUSION. Our dedicated development team is continually working on upgrades and new functionality. New processes are added regularly to the LAWFUSION system and usually distributed free of charge to all our clients.

Professional Experienced Staff

Our support framework is backed up with professional expertise from our experienced members of staff. Select Legal Systems support staff specialise in different areas of the LAWFUSION software, are highly qualified and have many years experience in supporting software and hardware in the legal office environment.

Legal Software Training

We don't just offer post-implementation training we also offer on-going training options to suit all of your requirements and to ensure you get the very best from your software investment.

At the start of any training project we will meet with you to fully understand your objectives and your present capabilities. We will then personalise our training to your specific needs with an appropriate combination of individual and group instruction.

Visit our legal software training page for more information on training modules available for the LAWFUSION software.