Our support section provides one handy place for help, updates and support.
During the working day the typical legal practice will receive many calls from their clients wanting to know the current status of their legal matter. Likewise, the same legal practice has to make many outbound calls to the client in order to get additional information or documents that may be required in support of their case.
All too often, partly because of the overwhelming workload experienced by their solicitor, clients do not receive timely feedback on their case. At the same time, due to their client’s work constraints or other commitments, it can take a few days to get the required information or even to get in contact with the client in the first place. This is time and effort that could be best used elsewhere in the practice.
Did you know that can send low-cost text messages to your client’s mobile phone, directly from your LAWFUSION™ desktop?
Your client can receive text alerts or e-mail alerts or both. The e-mail alert can not only provide the client with updates on the progress of their case but it can also contain a link to their login page on the Case Tracker website.
With today’s technology continually developing and the use of the Internet expanding into all areas of commerce, legal practices require a cost effective and efficient tool to keep their clients informed and enhance their customer service. Select Legal Systems were the first legal software supplier to offer an online Case Tracker service over ten years ago. Since then, further enhancements to the service have allowed multiple third parties, such as estate agents, opposition solicitors, mortgage lenders and introducers, to access case information over the Internet.
Through LAWFUSION™’s Case Tracker service, your clients can get their answers quickly and easily from the Internet without having to contact you directly. The success of the service is due partly to the unparalleled flexibility and customisation provided by LAWFUSION™’s powerful workflow engine. As each matter is progressed details of changes are published to the Internet and can then be viewed through any Web browser. Your client is provided with up to date information on their case without them having to make a single phone call or putting pen to paper, saving you both valuable time.
Case Tracker automatically transfers key case information up to the Internet but you still have complete control in deciding exactly which cases are uploaded. You also have complete control over who can access the system and how much of the case information is accessible by each party involved.
With LAWFUSION™ Case Tracker you have control over how the information is presented on the website:
Case Tracker is a flexible and customisable system that can be tailored to suit your firm whether you practice conveyancing, personal injury or any work type, or whether you are a small high street practice or part of a large regional multi-branch law firm.
Security is essential when handling sensitive case information. Only authorised users with the appropriate unique login name and passwords, set up by you, can access information. For increased security, all information is encrypted using the SSL (Secure Socket Layer) protocol. SSL is an established industry standard that encrypts the channel between a Web browser and Web server to ensure the privacy and reliability of data when transferring data over the Internet. This is confirmed by the padlock symbol showing on the web browser.
Successful legal practices are always looking for ways to differentiate themselves from their competitors. At the same time their customers are always looking to maximise their value for money. By using the Online Case Tracking solution from LAWFUSION™, you can stay ahead of your competition and you can support your clients around the clock.
If you would like to know more about LAWFUSION™’s Case Tracker, please contact the Sales Department, Select Legal Systems Limited on 01482 644334 or click here to request a brochure.
